CEGER partnered with the University of California, Santa Barbara and Brigham Young University on this research project exploring the potential of citizen engagement to improve public service delivery across Uganda. For more than three years, our team conducted extensive field research, collecting data from communities and public service providers to understand how crowdsourcing feedback and citizen participation can drive accountability and service improvements.
The project employed a combination of surveys, focus group discussions, and observational methods to assess public service delivery in education, health, and local governance. Findings from this research contributed to the growing body of evidence on participatory governance in East Africa, including published work on the challenges of using citizen reporting to improve public services.